After child’s trauma, chatbot maker allegedly forced mom to arbitration for $100 payout

Deeply troubled parents spoke to senators Tuesday, sounding alarms about chatbot harms after kids became addicted to companion bots that encouraged self-harm, suicide, and violence.

While the hearing was focused on documenting the most urgent child-safety concerns with chatbots, parents' testimony serves as perhaps the most thorough guidance yet on warning signs for other families, as many popular companion bots targeted in lawsuits, including ChatGPT, remain accessible to kids.

Mom details warning signs of chatbot manipulations

At the Senate Judiciary Committee’s Subcommittee on Crime and Counterterrorism hearing, one mom, identified as "Jane Doe," shared her son's story for the first time publicly after suing Character.AI.

She explained that she had four kids, including a son with autism who wasn't allowed on social media but found C.AI's app—which was previously marketed to kids under 12 and let them talk to bots branded as celebrities, like Billie Eilish—and quickly became unrecognizable. Within months, he "developed abuse-like behaviors and paranoia, daily panic attacks, isolation, self-harm, and homicidal thoughts," his mom testified.

"He stopped eating and bathing," Doe said. "He lost 20 pounds. He withdrew from our family. He would yell and scream and swear at us, which he never did that before, and one day he cut his arm open with a knife in front of his siblings and me."

It wasn't until her son attacked her for taking away his phone that Doe found her son's C.AI chat logs, which she said showed he'd been exposed to sexual exploitation (including interactions that "mimicked incest"), emotional abuse, and manipulation.

Setting screen time limits didn't stop her son's spiral into violence and self-harm, Doe said. In fact, the chatbot urged her son that killing his parents "would be an understandable response" to them.