With AI chatbots, Big Tech is moving fast and breaking people

Allan Brooks, a 47-year-old corporate recruiter, spent three weeks and 300 hours convinced he'd discovered mathematical formulas that could crack encryption and build levitation machines. According to a New York Times investigation, his million-word conversation history with an AI chatbot reveals a troubling pattern: More than 50 times, Brooks asked the bot to check if his false ideas were real. More than 50 times, it assured him they were.

Brooks isn't alone. Futurism reported on a woman whose husband, after 12 weeks of believing he'd "broken" mathematics using ChatGPT, almost attempted suicide. Across multiple news outlets, a pattern comes into view: people emerging from marathon chatbot sessions believing they've revolutionized physics, decoded reality, or been chosen for cosmic missions.

These vulnerable users fell into reality-distorting conversations with systems that can't tell truth from fiction. Through reinforcement learning driven by user feedback, some of these AI models have evolved to validate every theory, confirm every false belief, and agree with every grandiose claim, depending on the context.

Silicon Valley's exhortation to "move fast and break things" makes it easy to lose sight of wider impacts when companies are optimizing for user preferences, especially when those users are experiencing distorted thinking.

So far, AI isn't just moving fast and breaking things—it's breaking people.

A novel psychological threat

Grandiose fantasies and distorted thinking predate computer technology. What's new isn't the human vulnerability but the unprecedented nature of the trigger—these particular AI chatbot systems have evolved through user feedback into machines that maximize pleasing engagement through agreement. Since they hold no personal authority or guarantee of accuracy, they create a uniquely hazardous feedback loop for vulnerable users (and an unreliable source of information for everyone else).

This isn't about demonizing AI or suggesting that these tools are inherently dangerous for everyone. Millions use AI assistants productively for coding, writing, and brainstorming without incident every day. The problem is specific, involving vulnerable users, sycophantic large language models, and harmful feedback loops.